Kaubandus

Baltic E-Commerce UX Summit 2019 (ENG)

Digital Retail: how to sell more by improving omnichannel customer experience

10.04.2019

Apollo Mustamäe Cinema, Tallinn

Baltic E-Commerce Summit is organized by Äripäev niche web site kaubandus.ee. This conference is focused on omni-channel customer experience, m-commerce. We talk about innovative payment solutions, and how to manage delivery and returns.

 

Why attend? The delegates will learn:

  • What are the main trends in European e-commerce
  • What are European trends in payments, delivery, returns and m-commerce
  • What are the best practices of delivery and returns in the Baltics
  • How to integrate online and offline shops and offer excellent omnichannel customer experience
  • What are the best CX case studies in the Baltics – the winners of Baltic E-commerce UX awards

The summit is targeted to:

  • General Managers, Marketing Managers, Usability and Customer Service Managers who want to make their e-shop better and more customer friendly;
  • Digital agencies and other service providers who work with e-tailers;
  • Retailers, who want to open or improve their e-shop

Location: Apollo Mustamäe cinema, (A.H. Tammsaare tee 104a, Tallinn Estonia)

Tickets:

Participation fee until March 29th is 219 euros (with VAT 262,80). Regular price is 259 euros (with VAT 310,80).

Additional information: Maarit Eerme, +372 51 44 884, maarit@kaubandus.ee

 

BALTIC E-COMMERCE AWARD

For the second time in the history, the Baltic e-commerce awards will be given out.

The jury evaluates all e-shops based on the following criteria

  • User experience in all platforms (mobile, desktop, tablet)
  • Overall design
  • Overall user experience, the ease of use
  • How easy it is to find information about delivery and return?
  • Customer service via phone/email/chat, the speed of response;
  • Presentation of products/services (quality of photos and illustrations)
  • Quality of copywriting
  • The ease and  speed of purchasing process (how much customer information is needed, etc)
  • Security of the site

The awards are given in the following categories:

  • AUTOMOTIVE
  • BUILDING MATERIALS AND TOOLS
  • HEALTH AND BEAUTY
  • GENERAL DEPARTMENT STORES
  • HOME AND GARDEN
  • HOME APPLIANCES, HIFI, VIDEO
  • GOODS FOR CHILDREN
  • FASHION; FOOTWEARAND ACCESSORIES
  • SPORTS, HOBBIES AND PET CARE
  • FOOD, DRINKS
  • BEST IN ESTONIA
  • BEST IN LATVIA
  • BEST IN LITHUANIA
  • BEST IN BALTICS

The jury will comment the best (and the worst) in live during the conference!

Register your e-store to the competition HERE.

For companies who are interested in presenting their products and services at the conference, please contact sponsor@aripaev.ee

SPONSOR: 

ESINEJAD

Lisa Byfield-Green

LZ Retailytics senior analyst (UK)

Lisa Byfield-Green

LZ Retailytics senior analyst (UK)

10.04.2019
10:15 - 11:00

Andre Veskimeister

Board member of Omniva (Estonia)

Andre Veskimeister

Board member of Omniva (Estonia)

10.04.2019
11:45 - 12:30

Jan Plaan

Managing Director of Rahva Raamat bookstore

Jan Plaan

Managing Director of Rahva Raamat bookstore

10.04.2019
13:30 - 14:00

Irmeli Rytkönen

Director of Elkjøp Nordic (Finland)

Irmeli Rytkönen

Director of Elkjøp Nordic (Finland)

10.04.2019
14:30 - 15:00

Tõnu Väät

Head of the Estonian E-Commerce Association

Tõnu Väät

Head of the Estonian E-Commerce Association

10.04.2019
15:30 - 16:45

Silver Hage

Member of the board at Astri Group

Silver Hage

Member of the board at Astri Group

10.04.2019
15:30 - 16:45

Lauri Post

Founder of Bit Finer

Lauri Post

Founder of Bit Finer

10.04.2019
15:30 - 16:45

Simonas Bielskis

Business manager at Omniva Lithuania

Simonas Bielskis

Business manager at Omniva Lithuania

10.04.2019
15:30 - 16:45

Reinis Groskops

Director of optimization and analytics at Scandiweb (Latvia)

Reinis Groskops

Director of optimization and analytics at Scandiweb (Latvia)

10.04.2019
15:30 - 16:45

Katharina Wittgens

Managing Director, Innovationbubble (UK)

Katharina Wittgens

Managing Director, Innovationbubble (UK)

10.04.2019
11:00 - 11:45

Vladas Sapranavicius

Webconsulting founder and managing director (LT)

Vladas Sapranavicius

Webconsulting founder and managing director (LT)

10.04.2019
14:00 - 14:30
PROGRAMM

09:15 - 10:00

09:15 - 10:00

Registration and morning coffee

10:00 - 10:15

10:00 - 10:15

Conference opening

10:15 - 11:00

10:15 - 11:00

European E-commerce trends

Lisa Byfield-Green

11:00 - 11:45

11:00 - 11:45

How to increase brand loyalty and sales by better understanding the emotions of your customers

Katharina Wittgens

11:45 - 12:30

11:45 - 12:30

How to build the biggest parcel locker network in the World?

Andre Veskimeister

12:30 - 13:30

12:30 - 13:30

Lunch break

13:30 - 14:00

13:30 - 14:00

How to create excellent omnichannel customer experience – Rahva Raamat bookstore case study

Jan Plaan

14:00 - 14:30

14:00 - 14:30

Why a great product idea is never enough?

Vladas Sapranavicius

14:30 - 15:00

14:30 - 15:00

Case Study: How digital innovations can improve the customer experience, increase brand loyalty and sales

Irmeli Rytkönen

15:00 - 15:30

15:00 - 15:30

Coffee Break

15:30 - 16:45

15:30 - 16:45

Baltic E-Commerce Awards finalists presenations and award ceremony

Tõnu Väät

Silver Hage

Lauri Post

Simonas Bielskis

Reinis Groskops

16:45

16:45

The end of the conference

TOETAJAD
OSALEJAD

Participants 03.04.2019

ACTY OÜ

ALLEPAL OÜ

ALLEPAL OÜ

ALLEPAL OÜ

APOLLO KAUPLUSED OÜ

ASTRI AS

ASTRI INTERNET OÜ

AUTO 100 AS

BALTI LOGISTIKA AS

BALTI LOGISTIKA AS

BAUHOF GROUP AS

BAUHOF GROUP AS

BIT FINER OÜ

BODYBALT OÜ

BREDEN KIDS OÜ

COLUMBUS EESTI AS

DA VINCI FOOD OÜ

DANSK BED & BREAKFAST

EESTI E-KAUBANDUSE LIIT MTÜ

EESTI POST AS

EESTI POST AS

EESTI POST AS

ELKJ¨P NORDIC

EMOR AS

EMOR AS

EMOR AS

ESTRAVEL AS

ESTRAVEL AS

FINESTMEDIA AS

FURGNER OÜ

GAMEKEYS OÜ

GARDEST OÜ

GIVEN ESTONIA OÜ

INNOVATION BUBBLE

INVESTMENT AGENCY OÜ

ITELLA ESTONIA OÜ

JOIK OÜ

JOOST-LEVEL OÜ

KLAAR OÜ

KLICK EESTI AS

KLICK EESTI AS

LISAINFO
Terms and Conditions

Please send a notification of your inability to participate 10 working days before the event latest to registreerimine@aripaev.ee
In this case the payment will be refunded and invofice cancelled. If you notify 5-9 working days before the event we will refund 50% of the payment. Later notifications will be considered as no-show and payment will be collected in full.