The best way to become a great troubleshooter is to learn from the ground up. This course teaches you how the OS really works and how to troubleshoot it effectively.

Sami’s BlackBelt Troubleshooting session has been selected as the Best Session in TechEd North America 2014, TechEd Europe 2014 and TechEd Australia 2013.

This four-day course trains you how to become a better troubleshooter of any environment that runs on Windows. It is applicable to every OS from NT 4 to Windows 10/11 – both servers and clients. Let an excellent presenter and troubleshooter teach you the tricks.

Target audience:

This training is suitable for all administrators who want to deepen their knowledge and troubleshooting skills in Windows. It is also suitable for people who think they know everything about the Windows OS. It is a deep dive course and surely in no way suitable for only the beginners but for seasoned administrators as well (I guarantee you will not be disappointed!). If you want to become a true BlackBelt troubleshooter, you should first take this course, which is more tools-oriented. Afterwards you can continue to take the BlackBelt – Advanced Troubleshooting the Windows OS - course that is more Content-oriented.

The results of the training the participant:

• understands the troubleshooting methodology;
• understands the tools and procedures for troubleshooting Windows;
• understands the internal processes of the OS and how to troubleshoot them;
• understands how to troubleshoot security and network related issues;
• understands the basics of debugging and debuggers;
• basic experience with Windows Administration;
• basic understanding of Active Directory;
• basic understanding of networking infrastructure.

The training topics and description:

• troubleshooting methodology;
• tools and procedures for troubleshooting Windows;
• OS Internals;
• registry Internals;
• troubleshooting of the SLOW;
• troubleshooting security related issues;
• troubleshooting network issues;
• troubleshooting device drivers;
• unbootable machine troubleshooting;
• basics of debugging and debuggers;
• BSOD internals.

Length: 32 academic hours

Continuing Education Curriculum Group: 0612 Database and Network Design and Administration

The training takes place 9:30-16:45 at Vana-Lõuna 39/1, Tallinn. You can park in the Europark parking lot at Veerenni 36, EP63. 

BlackBelt trainer is Sami Laiho.

Sami is one of the world’s leading professionals in the Windows OS and Security. Sami has been working with and teaching OS troubleshooting, management, and security since 1996.

In 2019 Sami was chosen by TiVi-magazine as one of the top 100 influencers in IT in Finland. He is the 11th most followed person in his field in Finland.

At Ignite 2018, Sami’s “Behind the Scenes: How to build a conference winning session” and “Sami Laiho: 45 Life Hacks of Windows OS in 45 minutes” sessions were ranked as #1 and #2 out of 1708 sessions!! This was the first time in the history of the conference that anyone has been able to do this.
Before that, at Ignite 2017, the world’s biggest Microsoft event, Sami was evaluated as the Best External Speaker! Also, Sami’s sessions were evaluated as the Best session in TechEd North America, Europe and Australia in 2014, and Nordic Infrastructure Conference in 2016, 2017 and 2019.