ITIL® 4 Foundation Certificate in IT Service Management
Kestus:
24 academic hours
Toimumiskoht:
Veebikoolitus
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
Target audience:This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services in any organisation.
In result of the training participants:
At the end of this three-day course, attendees will have an understanding of the following:
- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Length: 24 academic hours
The training topics and description:
Outline:
- Service Management as a Practice
- The Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Processes
- Roles
- Functions
- Technology and Architecture
ITIL Qualification Scheme
Trainer:Andrew Jacobs
The training price also includes:
teaching materials;
a trainer's consultation on the topics learned by e-mail after the training;
certificate.
You can participate in the training with the Unemployment Insurance Fund training card.
See you at the training!
Koolitajad
Andrew Jacobs
Andrew Jacobs
Kestus:
24 academic hours
Toimumiskoht:
Veebikoolitus
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
Target audience:This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services in any organisation.
In result of the training participants:
At the end of this three-day course, attendees will have an understanding of the following:
- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Length: 24 academic hours
The training topics and description:
Outline:
- Service Management as a Practice
- The Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Processes
- Roles
- Functions
- Technology and Architecture
ITIL Qualification Scheme
Trainer:Andrew Jacobs
The training price also includes:
teaching materials;
a trainer's consultation on the topics learned by e-mail after the training;
certificate.
You can participate in the training with the Unemployment Insurance Fund training card.
See you at the training!
Koolitajad
Andrew Jacobs
Andrew Jacobs
Lisainfo
Registreerudes e-poe, e-kirja või telefoni teel, saadame Teile arve ja täpsema info osalemise kohta.
Üksteist päeva enne koolitust saadame Teile e-kirjaga meenutuse osalemise infoga.
Koolitusel osalemine on nimeline, kuid saate osalejat tasuta muuta kuni koolituse alguseni.
Koolituse eest tasumine toimub arvel viidatud arveldusarvele. Arve saadetakse maksja aadressile e-postiga. Arve tuleb tasuda enne koolituse algust arvel märgitud maksetähtajaks.
IT Koolitus on Eesti Töötukassa koolituskaardi koostööpartner. Tutvuge koolituskaardi infoga SIIN.
Täpsema info saamiseks võtke meiega ühendust telefonil 618 1727 või [email protected].
Tühistamisinfo
Kui te ei saa mingil põhjusel koolitusel osaleda, palun andke sellest teada e-posti aadressil [email protected]. Kui teatate mitteosalemisest vähemalt 10 tööpäeva ette, lepime Teiega kokku uue aja või tagastame 100% koolituse maksumusest. Tagastame koolituse osalustasu täismahus juhul, kui pole tehtud koolituse korraldamisega seotud kulutusi (ostetud õppematerjale jms).
Kui teatate mitteosalemisest 5-9 tööpäeva enne koolitust, kuulub tasumisele 50% arvest.
Hilisemal teavitamisel, koolitusele mitteilmumisel, sellest mitteteatamisel või koolituse poolelijätmisel õppetasu ei tagastata.
Asukoht ja kontaktid
Aadress
VeebikoolitusIT Koolitus | Vana-Lõuna 39/1, Tallinn | 6181727 | [email protected]